Refund, Return & Store Credit Policy

At ME Skincare | Minnie Essentials Skincare, every order is handcrafted and prepared with care. Because of the personal nature of skincare products, we maintain a limited return policy to help protect the quality and integrity of the products our customers receive.

Please review your order carefully before completing your purchase.

Returns & Store Credit

ME Skincare does not generally offer cash refunds for returns or product dissatisfaction. Approved returns are issued as store credit, except where a refund or other remedy is required by applicable law.

To request a return, you must contact ME Skincare within 5 business days of receiving your order.

To qualify for full store credit, the product must be:

• Unopened
• Unused
• Untampered with
• In its original packaging and condition

Once an eligible return is received and approved, store credit will be issued based on the amount actually paid for the returned product, excluding original shipping charges unless otherwise required by law.

If an item was purchased during a sale, promotion, or with a discount, the store credit will be based on the discounted amount actually paid, not the product's regular retail price.

Approved store credit is valid for 18 months from the date it is issued.

Customers are responsible for return shipping costs unless the return is due to an error by ME Skincare or otherwise required by law.

Opened or Used Products

Because ME Skincare sells personal skincare products, opened or used products generally cannot be returned for full store credit.

In certain circumstances, ME Skincare may approve a partial store credit of up to 50% of the amount actually paid for the product.

Partial credit is not automatic and will be determined after reviewing the circumstances of the request.

For products purchased on sale or with a promotional discount, any approved partial credit will be calculated from the actual sale price paid, not the regular retail price.

Skin Sensitivities & Reactions

Every person's skin and scalp can respond differently to skincare ingredients. We encourage customers to carefully review product ingredient lists before purchasing and to patch test new products when appropriate.

If you experience a significant unexpected reaction after using an ME Skincare product, discontinue use and contact us promptly.

We may request your order information, photographs, product details, and other reasonable information needed to review the situation.

Depending on the circumstances, ME Skincare may offer an exchange, partial or full store credit, or another appropriate resolution. Nothing in this policy limits any rights or remedies available under applicable law.

If you experience symptoms that may indicate a serious allergic reaction or medical emergency, seek appropriate medical attention immediately.

Exceptional Circumstances

Requests received outside our standard 5-business-day return period are generally not eligible for return.

However, we understand that serious injuries, emergencies, or other extraordinary circumstances can occur. ME Skincare may review these situations individually and, when appropriate, provide store credit as a courtesy.

Approval is determined on a case-by-case basis and does not guarantee a cash refund.

Gift Purchases

Eligible products received as gifts may be considered for exchange or store credit when the product is unopened, unused, untampered with, and in its original condition.

Proof of purchase may be required so that we can verify the original transaction and amount paid.

Gift Cards

ME Skincare gift cards are final sale and non-refundable, except where otherwise required by law.

ME Skincare gift cards do not expire.

Gift cards cannot be redeemed for cash except where required by applicable law.

Incorrect Shipping Addresses

Please carefully review your shipping address before submitting your order.

Customers are responsible for providing a complete and accurate shipping address. ME Skincare is not responsible for delays, failed deliveries, or lost packages resulting from an incorrect or incomplete address provided by the customer.

If you notice an address error, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

Lost, Stolen or Missing Packages

Once an order has been shipped, carrier tracking information will be used to help determine its delivery status.

If your package is lost, missing, or marked delivered but cannot be located, please contact the shipping carrier and ME Skincare so the circumstances can be reviewed.

ME Skincare will work with customers when reasonably possible to help investigate shipping issues. Resolutions for eligible claims may include replacement or store credit depending on the circumstances and applicable carrier policies.

ME Skincare reserves the right to deny claims where evidence indicates that the order was successfully delivered or where incorrect shipping information was provided by the customer, subject to applicable law.

International Orders

International customers are responsible for any applicable customs duties, import taxes, fees, or other charges assessed by their country.

These charges are not controlled by ME Skincare and are not included in the purchase price unless specifically stated during checkout.

Failure to pay required customs or import charges may result in delays, return, or disposal of the shipment according to the destination country's rules.

Fraud Prevention & Payment Review

For the protection of our customers and business, some transactions may be subject to additional verification.

If an order is flagged for review, processing may be temporarily delayed while we verify the transaction. In some circumstances, an order may be canceled and any applicable payment handled according to the payment provider's procedures.

Questions or Return Requests

To request a return or discuss an order concern, please contact ME Skincare Customer Care and include your:

Order number
Name used on the order
Product(s) involved
Reason for your request
Photos, when applicable

We value every member of the ME Skincare community and will review eligible concerns with care and fairness.

ME Skincare | Minnie Essentials Skincare
Handcrafted care for dry, sensitive and eczema-prone skin and scalps.